Great presentation. Excellent way to communicate the key messages. Excellent speaker.
—Sheri Paleka, Director, Harley Davidson
ROY BARNES SPEAKING TOPICS
Whether as a keynote speaker or business motivational speaker, Roy Barnes has a robust offering of topics. Subjects include balanced scorecard, aligning team focus, customer experience, mission execution, organizational change stabilization, among others.
Contact Roy for additional information on these and other topics, or to receive a customized presentation catered to your organization.
- The Art and Science of Strategy Execution and Change Management
- 100% Mission Alignment — Aligning Your Team from Top to Bottom
- Getting to Awesome! — Managing for Customer Delight and Experience
- Leadership is Your Ability to Make Change Happen
- In-Depth, Skill Building and Training Workshops
The Art and Science of Strategy Execution and Change Management
Moving beyond defining strategy is, without question, one of the biggest challenges organizations face. For any business, great execution means aligning peo ple, processes and resources in a new direction. Hear about the realities of strategy execution and change management in a high growth environment, and learn five invaluable tools and techniques to make change happen better, faster. Learn how clean conceptual contexts can help make strategic execution a core competence in your business.
100% Mission Alignment — Aligning Your Team from Top to Bottom
Every leader struggles to create and maintain mission focus and alignment across organizational departments. Utilizing the experience from one of the largest balanced scorecard deployments in the hospitality industry, Roy talks about the power of shared vision, balanced strategic objectives, the need for clear leadership and effective performance indicators. Under Roy's leadership, Marriott received the highest honors for strategic execution from the Balanced Scorecard Collaborative when they were selected for induction into the Balanced Scorecard Hall of Fame. Learn the secrets to alignment success and how to get and keep your team on the same page.
Getting to Awesome! — Managing for Customer Delight and Experience
This program moves beyond the platitudes and buzzwords that reference the need for great customer service. In an era when the commoditization of products is the norm, the only defensible and differentiated competitive high ground is in the purposeful creation of awesome customer experiences. This keynote speech addresses the threat of missing the mark on customer experience and gives five practical steps for purposefully managing your customer's experience.
- Envisioning "awesome" for your customers
- Understanding your customer touchpoints
- Mapping the “real” customer experience
- "Valuing" your touchpoints
- Capturing hearts by measuring for "awesome"
Leadership is Your Ability to Make Change Happen
This program instills practical advice that helps everyone improve their leadership capacity, capability and professional effectiveness. Learn new approaches and skills for understanding resistance, overcoming it and making lasting change stick.
- The pessimism of past initiatives (why your employees are conditioned to resist)
- How to effectively advocate a different future
- The surprising language of leadership—it's not what you think
In-Depth, Skill Building and Training Workshops
Highly personalized, longer sessions are available for each of the topics discussed above. These sessions, lasting from 2-4 hours (depending upon your needs) take the discussion and practical application to the next level. Roy uses his proven track-record working with C-level teams and front-line employees, creating highly engaging, challenging and productive workshops.