CALENDAR

To learn more about a speaking engagement or workshop, please contact Roy at 321-388-6985. To learn more about an event, click the event link.

The 9th Annual Call Center Week

Closing Keynote Speaker

June 22-26th

Las Vegas, Nevada

Event Link: http://www.site-members.com/callcenterweek/index.php

Optimizing the Customer Experience

Instructor - Two Day Intensive Training

July 24-25th

Washington, D.C.

Event Link: http://www.asmiweb.com/events/b243.html

GPF South American Summit

Keynote Speaker

September 22-24th

Sao Paolo, Brazil

Event Link: http://www.gsmiweb.com/events.php

Global Performance Forum III

Keynote Speaker

October 8-10th

Las Vegas, Nevada

Event Link: http://www.gsmiweb.com/event_details.php?event_id=2

 

Past Speaking Engagements

• Hewlett Packard – Finance
• Hackett Group
• Forsythe Technology
• Balanced Score Card Collaborative - Human Capital Summit
• American Society of Strategic Management
• National Audubon Society
• North American Conference on Customer Management
• Aspen Institute (Half Day Training – Co-Led with Martha Rogers – Peppers and Rogers Group)

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